Contact SSE Customer Service
SSE Phone Numbers and Emails
Customer Service:
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+44 345 076 7649Distributed Energy
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+44 345 070 7373Gas and electricity customers
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+44 345 601 9093SSE Airtricity
SSE Emails:
How to Contact SSE?
SSE Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call SSE is 443450707373. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as SSE may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call SSE is 443450707373. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as SSE may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
People call SSE mainly because of product/ service, request for information, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact SSE is enquiries@sseenterprise.co.uk. 92% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
SSE Website:
SSE Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:30pm
How Good is SSE's Customer Service?
Summary of SSE Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SSE?
Payments and Charges Question:
- “Payment key not working”
- “Electric bill payment”
- “Want to know what a payment is”
Product/ Service Question:
- “Wireless not working”
- “Broken cable”
- “Unfinished work”
Request for Information Question:
- “Need help”
- “Need to speak to advisor about my bills”
- “Looking for contract”
Account Question:
- “SSE have taken £5,501 from my bank account today. This is a mistake and zine recalled the money back via my account.”
- “Never revived my top up code for electricity”
- “I paid my money in your account and l need a refund since you are no longer with ovo energy”
Cards Question:
- “Lost gas card”
- “Card is not working”
- “Card don't work”
Return/ Replace Question:
- “Changing meter in our flat”
- “Replacement gas card”
- “Change of name to supply of property”
Activation/ Cancellation Question:
- “Terminate service”
- “Had a cover for wiring canceled in december still taking pament from me”
- “Cancellation of my contract”
Shipping and Delivery Question:
- “Never received my top of code for 20.00 on friday 14th july at 4.30pm”
- “Not recieved £66 energy voucher”
Staff Question:
- “Customer service”
- “Good customer service although I was referred to other supplies. I was confident with the results given to me .”
Website/ Application Question:
- “You installed a new boiler in Jan 2020, my boiler needs a pressure release valve and my engineer said this should be covered under guarantee. Can you let me know if this is covered?”
Refund Question:
- “Refund required”
Other Question:
- “Lost my key”
- “Money not gone on”
- “No gas”
Compare SSE Customer Service To
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