Lashayla Guo

I am trying to send an email to the service help...

I am trying to send an email to the service help desk, the email was given to me by sse but it doesn't work. I have sme.servicehelpdesk@***.com
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Resolved
Jerin Jmi

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Verified Reviewer
| map-marker Eastleigh, Hampshire

Resolved: Electrician has advised me ot meter connection requires you to visit and correct please

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Updated by user Apr 06, 2024

Company fixed the issue and I have been provided with apology. I contacted the office to ask for a electric pme connectionThe logged me on their system and and3 week later I have had an engineer contact me with an appointment to visit my property to check if this is possible.I consider that to be reasonable service.

Original review Mar 23, 2024
Update. I contacted a person at Merlin who logged my request on their system assured me that they would email me when an operative is in the area to do a site survey and possibly provide a pme connection I intend to ring weekly to receive a verbal update Make Sure you are speaking to correct person/department when telephoning
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User's recommendation: Make sure you speaking to correct person/ department between 0800 - ****

Ivana B Pwo

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Verified Reviewer

My gas won't work and I put £20 on the gas

SSE - My gas won't work and I put £20 on the gas
SSE - My gas won't work and I put £20 on the gas - Image 2
Ive just moved into my property I put £20on the gas and its says Im still in debt and that debt aint mine , please help me with this issue as I got a 2year old here and 3 year old, here and its cold , and Ive just put 20 pound on and it isnt working isnt coming on
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Loss:
$14

Preferred solution: The 63 pound isn’t my debt it’s the previous tenants debt and I just put 20pound on I just want my gas working help me pls

Resolved
Lech G Bus

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Verified Reviewer
| map-marker Brockworth, Gloucestershire

Resolved: Not signal

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Updated by user Mar 02, 2024

Company fixed the issue and I have been provided with apology. Every thing with my problem of landline phone is going very well thank you for the help all best regards lech

Original review Feb 01, 2024
From 3 weeks I dont have signal landline phone I think its phone broken and I buy brand new and still not signal can you help please for thank you lech
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Ian L Nzl

Overhead cable and tree

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Overhead platform and 2 operatives arrived to remove offending branches almost quicker than I put the phone down! Brilliant. Pleasant guys, and job quickly accomplished. Excellent service.For
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Pros:
  • In this instance - safety - excellent
  • This was a safety call-out

Preferred solution: N/A

User's recommendation: For offending tree branches and power line conflicts - absolutely excellent!

shane S Ffu

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Verified Reviewer

No electricity and I am vulnerable person

I've been away had someone stay at my home phone national eltricty they came said need new meter they took big fuse out said contact them when it's done
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Preferred solution: A new meter

Anonymous
map-marker Sheffield, England

On and off service

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My internet turns on and then a few days later it would turn off please need this sorting out thanks
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Joseph B Abk

Didn’t know what they was doing and couldn’t put me through

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Couldnt put me through, customer service was of no help and didnt seem to know what to do to resolve
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Garrison Rzp
map-marker Henley On Thames, Oxfordshire

SSE Still have not returned my call ssss re the cable work needed on my land!!!! I’m going to be honest with walkers on the public footpath under the low cable and say keep low!!!! Don’t climb on GATE

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33k cables too low! Over my land!!! Have been promised action but still nothing! Horse box going under a metre clearance! Public footpath under! Children climbing on fence!!! Call back please Sarah Allen postcode GU51 5SS Amerthyst fields
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Bouchra B Mgp

Bills

I would you to send me.2019 to 2021 bills As I have been asked to produce evidence I was living in the UK for the last 5 years
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Preferred solution: Paid bills from 2019 to 2021

Mallery Wzw

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Verified Reviewer
| map-marker Cambridge, England

Payment key not working

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Highly recommended contacted customer services over a key failure issue they were most helpful sent out an engineer who did a fantastic job in changing my meter the whole service from me contacting to completion was first class thank you
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User's recommendation: Highly recommended

Anonymous
map-marker London, England

Refund

Refund. I. To. Have. New gas metre. Put in on new year eve. But 54 pound. Could not put. Bk. So 30 and emergencie was. Put. Keep ring. Ovo. I. Amu up down. Tithe. Hospital
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Smaira s

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Verified Reviewer

Struggling to pay bill

Im struggling to pay my bill and have tried to call in ...the lines are so buisy tht my calls is eventually cut off after hours waiting.
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Preferred solution: Help

Raigen Hoq

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Verified Reviewer
| map-marker Liverpool, England

You did not solve the issue

I want to top up the prepayment electric meter. The former tenant has left a debt of £ 60 on it. I want you to wipe this dept so that I am able to top up
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Anonymous
map-marker Bucharest, Bucharest

Very bad customer service

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Every single customer service just passed me to someone else, lost an hour and did not resolve anything. Last one have told me that I have to be transferred again. So you are very useless. Sorry but I just lost my patience
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Anonymous
map-marker Crawley, West Sussex

No electricity and I am vulnerable person

I have no electric and classed as a vulnerable person with on going heart problems and still have no electricity for the 5th day
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